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Privacy Policy

Privacy Policy

This Privacy Policy will tell you what information KOVA International, Inc. (“KOVA International” or “we”)  collects about you and about your use of our website (“Site”). It will explain how we protect that information and what choices you have about how it is used. We urge you to read this Privacy Policy carefully so that you will understand clearly how KOVA International may collect and use information provided by you.   Your use of the Site is also governed by the Terms of Use posted on the home page of the Site, as the same may be revised or updated from time to time.  We urge you to review those terms each time you visit the Site.

Any information (including information of a financial and/or other personal nature) that you reveal in a KOVA International public forum (such as but not limited to postings, blogs, chats, and webinars) is not protected by this Privacy Policy.  Any such postings will be seen by third parties not related to or controlled by KOVA International. The information you provide in a KOVA International public forum could be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. If you access a third party site from a link on the KOVA International website, any information you reveal on that site is not subject to this Privacy Policy, and KOVA International is not responsible for the privacy practices or the content of those sites.

I. INFORMATION COLLECTED BY KOVA INTERNATIONAL OR ON KOVA INTERNATIONAL'S BEHALF

A. In General
Personally identifiable information (PII or Personal Information) is information that can be used to identify or contact you. We collect the Personal Information that you provide to us in general and distinct ways: (1) when you choose to purchase various services or products that may be offered by KOVA International and/or its affiliated business partners from time to time; (2) when you register to receive emails, newsletters, announcements and the like from KOVA International; and (3) when you choose to participate in surveys or send e-mails to KOVA International. This Site is not intended for use by persons under eighteen (18) years of age. KOVA International does not knowingly collect Personal Information from or about children under the age of eighteen.

B. Registration and Other Information
You may view or use our Site without registering or submitting any Personal Information. In that case, the only information we collect will be non-personal information collected through the use of cookies or web beacons (see details below). However, in order to have access to certain products and services available on the Site, you are required to complete a registration form and provide other information, including Personal Information, reasonably necessary for us to provide the products and/or services for you.

C. Session Tracking and Cookies
KOVA International may track your visits to the Site through session tracking or other means.  As part of this session tracking, we may save “cookies” to your computer.   Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often you visit our Site and the activities you conduct while on the Site (such as the chat rooms you visited, whether you submitted orders for services or products, etc.). Every computer is assigned a different cookie by KOVA International. The information collected by cookies helps us generate content on web pages or in e-mails specifically designed for you and also allows us to statistically monitor how many people are using our Site and linking to third party sites, or are opening our e-mails. We may use cookie information to determine the popularity of certain content or features.  KOVA International does not use cookies and the information obtained through cookies for any purpose unrelated to your activities on the Site.  We do not obtain personal information about you through cookies or other electronic means unless you voluntarily supply the same to us.  You may be able to turn off cookies in your browser, but this may hinder our ability to provide you with certain services or your ability to enjoy certain features of the Site.

D. E-mails and Newsletters
As noted in the discussions of cookies and web beacons (see above), we collect anonymous, non-personal information about your use of e-mails and newsletters that we may send to you from time to time. In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may be momentarily directed to the site of a third party which, acting on KOVA International's behalf (see Disclosure to Web site Service and Content Contractors, below), notes or "counts" your response to the e-mail or newsletter before re-directing your browser to its proper destination. This re-direction process will not be apparent to you.

E. Public Forums
This Privacy Policy does not apply when you use KOVA International's public forums if and when they become available. As a service to our users, KOVA International may feature chat rooms and bulletin boards where users can share information and support one another or where users can post questions for other users to answer. You should be aware that any information shared in a chat room, bulletin board, or other type of posting is public information and may be seen, disclosed to or collected by third parties that do not adhere to our Privacy Policy. You should think carefully before disclosing any personal information in any public forum.

F. E-mails to KOVA International
This Privacy Policy does not apply to any information, such as business information, resumes, ideas, concepts or inventions sent to KOVA International by e-mail. If you want to keep business information, resumes, ideas, concepts or inventions private or proprietary, do not send them in an e-mail to KOVA International. We try to answer every e-mail in a timely manner, but are not always able to do so.

II. DISCLOSURE OF YOUR INFORMATION
A. Generally
Except as set forth in this Section II, or as specifically agreed to by you, KOVA International will employ commercially reasonable efforts to not use or disclose any Personal Information it gathers from you unless reasonably required in order to answer your questions, provide products and/or services you may request or purchase from KOVA International (such as, information we need to share with our credit card internet gateway), or to comply with governmental or internal record-keeping requirements as reasonably required. We may release Personal Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a financial threat to you or others. In the event that we are legally compelled to disclose your Personal Information to a third party, we will notify you unless doing so would violate the law or court order.

B. Disclosure to KOVA International's Subsidiaries/Affiliated Entities
KOVA International may disclose Personal Information to its entities affiliated with KOVA International. Any Personal Information provided to KOVA International's affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

C. Disclosure to KOVA International's Operations and Maintenance Contractors
KOVA International's operations and maintenance contractors may sometimes have limited access to your Personal Information in the course of providing products or services to KOVA International. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to operation and maintenance of our Site. These contractors also may have access to your e-mail address to send newsletters or special promotions to you on our behalf or to send e-mails to you for purposes such as conducting market research on our behalf. Access to your Personal Information by these contractors is limited to the information reasonably necessary in order for the contractor to perform its limited function for KOVA International.

D. Disclosure to Website Service and Content Contractors. Certain content and products and services offered to you through our Site may be served on websites hosted and operated by a company other than KOVA International ("Third Party Contractor Websites"). Therefore, if you purchase services or products through one of these Third Party Contractor Websites, you will be purchasing it from the Third Party Contractor and not from KOVA International. Further, you should be aware that any information you disclose once you access these other sites is not subject to this Privacy Policy. KOVA International does not endorse and is not responsible for the privacy practices of these Third Party Contractor Websites and, therefore, you should review the privacy policy posted on the other site to understand how that Third Party Contractor Web site collects and uses your Personal Information. Also, if you have reason to believe that you may be leaving our Site and entering a Third Party Contractor Website, you should be cautious about providing any Personal Information until you have reviewed the privacy policy posted on the other site.

E. Disclosure To or By Co-branded Channel Partners
KOVA International may provide co-branded products and/or services to websites hosted and operated by companies other than KOVA International ("Channel Partner Web sites"). You can only access these co-branded content and products and/or services through the Channel Partner Web site. Any co-branded KOVA International pages that you may access through a Channel Partner Web site will have different registration processes and opportunities for information collection, and Personal Information that you provide on these pages may be shared with the Channel Partners. Any of these co-branded KOVA International sites will have its own privacy policy posted on that site. Therefore, if you visit one of these co-branded KOVA International sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Channel Partner Web site.

F. Disclosure to Linked Sites
In addition to any Third Party Contractor Websites that you may access as described above, for your convenience there may also be links to websites operated by companies other than KOVA International that are not contractors who provide content, products, and/or services through our Web site ("Third Party Websites"). These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors or affiliated business partners of KOVA International. KOVA International does not disclose your Personal Information to these Third Party Websites without obtaining your consent. KOVA International does not endorse and is not responsible for the privacy practices or content of these sites. If you choose to link to one of these Third Party Websites, you should review the privacy policy posted on this other site to understand how that Third Party Website collects and uses your Personal Information.

G. Disclosure of Aggregate Information
KOVA International may provide to third parties non-personal information about you that does not allow you to be identified or contacted and that is combined with the non-personal information of other users ("Aggregate Information"). For example, we might inform third parties regarding the number of users of our Site, the activities they conduct while on our Site, or the geographic or demographic composition of our user base.  Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We may not limit the third parties' use of the Aggregate Information.

III. HOW KOVA INTERNATIONAL HANDLES PRIVACY AND SECURITY INTERNALLY
KOVA International wants your Personal Information to remain as secure and accurate as possible. We implement appropriate measures and processes to protect your Personal Information and maintain its quality, such as encryption. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves or hackers could find a way to thwart our security systems.

IV. YOUR PRIVACY CHOICES
You will be given the option to opt in or sign up for recurring informational/promotional e-mails from KOVA International and/or third parties. You may also opt out of receiving these e-mails from or on behalf of KOVA International at any time. When you have received an email or newsletter you wish to stop, click on the "reply" button in your mail program, then type in the word "UNSUBSCRIBE" in the "Subject" field and send.

You may also have the option of receiving e-mails or newsletters from third parties, participating in research or marketing surveys and participating in other activities. You will have the option of opting out of those third party activities as well, by following the instructions provided by such third parties.

This privacy statement applies only to the Site. The Site may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that KOVA International has no control over and is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link or advertisement on KOVA International's Site or any site that collects Personal Information from you.

V. UPDATING YOUR PERSONAL INFORMATION AND CONTACTING KOVA INTERNATIONAL
You can always contact us in order to (1) delete your Personal Information from our systems, (2) update the Personal Information that you have provided to us, and (3) change your preferences with respect to marketing contacts or other activities, by e-mailing us at webmaster@kovaintl.com. Such changes will not have any effect on other information that KOVA International maintains. If you have a complaint or problem you may e-mail us at cs@kovaintl.com and the customer service department will forward your complaint to the appropriate internal KOVA International department for a response or resolution. We try to answer every e-mail in a timely manner but are not always able to do so.

You should be aware that it may not be technologically possible to remove each and every record of the information you have provided to KOVA International from our servers. The need to back-up our systems to protect information from inadvertent loss, for example, means that a copy of your Personal Information may exist in a non-erasable form that may be difficult or impossible for us to locate. Nevertheless, upon receiving your request, we will endeavor to delete all Personal Information stored in the databases we actively use for research and daily business activities, as well as other readily searchable media.

In the future and without notice to you, we may make significant or non-significant changes to our privacy policy affecting the use of the Personal Information you provide to us or other information we have gathered. You should visit our Site from time to time and read our Privacy Policy then in effect to familiarize yourself with the current version.

For questions send an email to cs@kovaintl.com